Shipping policy
Shipping Policy
Last Updated: 08.01.2026
At Louée Monaé, we are committed to ensuring your rental arrives on time, in perfect condition, and is easy to return. Please read our shipping policy carefully before placing your order.
Delivery Locations
We currently deliver throughout the United Kingdom.
At this time, we do not offer international shipping.
Processing Your Rental
Once your booking is confirmed:
- Your dress is reserved for your selected rental dates.
- Every garment is professionally cleaned, steamed, and quality checked before dispatch.
- Orders are carefully packaged to ensure they arrive in excellent condition.
Delivery Schedule
Your rental will be delivered before your selected rental start date to ensure you have enough time before your event.
Delivery timing depends on your selected rental period and checkout date.
Shipping Methods
We use tracked courier services for all orders.
Once your order has been dispatched, you will receive:
- Shipping confirmation
- Tracking number
- Delivery updates
Please ensure someone is available to receive the parcel if required by the courier.
Shipping Costs
Shipping charges are displayed separately during checkout.
Any applicable delivery fees will be shown before payment is completed.
Signature on Delivery
Some orders may require a signature upon delivery for security purposes.
If delivery cannot be completed, the courier may attempt redelivery or leave collection instructions.
Rental Return Shipping
Every rental includes a prepaid return shipping label (if applicable).
To avoid late fees, please:
- Repack the dress using the original packaging where possible.
- Attach the prepaid return label.
- Return the dress on or before the agreed return date.
- Follow the return instructions included with your order.
Late Returns
Late returns may incur additional rental charges.
If you believe you will be unable to return your rental on time, please contact us as soon as possible.
Delivery Delays
While we work with trusted courier partners, delays caused by:
- Severe weather
- Courier disruptions
- Public holidays
- Events beyond our control
may occasionally occur.
We are not responsible for delays caused by third-party shipping providers, but we will always assist in resolving delivery issues as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We cannot guarantee delivery if incorrect or incomplete shipping details are provided.
Additional shipping costs caused by incorrect addresses may be the customer's responsibility.
Damaged or Lost Packages
If your parcel arrives damaged or appears to be lost:
- Contact us immediately.
- Include your order number.
- Provide photographs if the package or dress has been damaged.
We will investigate the issue with the courier and work to resolve it as quickly as possible.
Order Tracking
Once your rental has shipped, you will receive an email containing your tracking information so you can monitor your delivery.
Customer Support
If you have any questions regarding shipping or delivery, please contact us:
Email: hello@loueemonae.com
Business Hours: Monday – Sunday, 9:00 AM – 7:00 PM (UK)
